Passenger Guidelines

Passenger Guidelines

  • Prairie Lakes Transit Drivers have the right to refuse service to passengers under the influence of drugs or alcohol, or to riders who become a threat to the safety of themselves and/or others.
  • Prairie Lakes Transit reserves the right to close early for cost effectiveness or inclement weather. System closures or service modifications due to weather will be announced on KFMC and KBEW radio stations.  Every effort will be made to return passengers home who had already been transported to a destination earlier in the day by Prairie Lakes Transit.
  • Reservations may be taken 2 weeks in advance. 24-hour reservations are recommended otherwise calls for same-day rides will be handled on a first come –first served basis and will only be accommodated when possible taking into consideration already scheduled trips, the length of trip, and the ability for the bus complete the trip and be back at home base on time.
  • Be prepared 15 minutes before and after scheduled pickup time. Try and be visible to the drivers.
  • No shows prevent the transit system from functioning properly. Please call ahead 2 hours if you must cancel your reservation.  Perpetual “No Shows” may have their riding privileges suspended.  After the first 3 “No Shows” without a 2-hour cancellation, a 1-week suspension from riding Prairie Lakes Transit routes will be imposed.  A “No Show” following a suspension of riding privileges will result in an indefinite suspension of riding privileges.
  • Prairie Lakes Transit reserves the right to bill passengers that perpetually “No Show” without a 2-hour cancellation.
  • Have fares ready when boarding. A bus will not be allowed to depart if a passenger has not paid their fare.  Drivers have the right to inspect fare amounts prior to them being deposited into fare box to ensure proper payment is made.  Each time you board the bus results in another fare of appropriate value.  A short stop at a location and boarding again without paying a new fare is not allowed.
  • Remain seated until the bus stops. Riders who do not remain seated while the bus is in motion may be subject to a loss or riding privileges.  Seatbelt use is required.  A bus will not be allowed to depart if a passenger refuses to use their seatbelt.  A passenger will be asked to leave the bus if they continue to refuse use of the seatbelt and drivers are instructed to have dispatchers contact law enforcement to remove from the passenger from the vehicle if needed.  No refunds will be given and riding privileges may be suspended following any incident which results in a removal from the vehicle.
  • Practice good personal hygiene. Shirt and shoes are required.  Be considerate of others at all times.
  • No smoking, tobacco or e-cig use is allowed on the bus. No food or beverages allowed.
  • No weapons of any kind or hazardous materials are allowed on the bus.
  • Vulgar language is prohibited.
  • Keep aisle clear of packages. Passengers must be in control of their packages at all times.  Packages must be contained within the passenger’s own seating area while the bus is in motion.  When shopping, please consider the number of bags/packages you might have after your shopping is complete for your transit ride afterward.  Prairie Lakes Transit’s Drivers are not responsible for carrying packages into or out of the bus.  Please be considerate of time constraints of the transit system and other riders when loading packages onto the bus.  A large number of bags or packages which result in extended loading times are not permitted.
  • Please remember to take any packages you brought onto the bus when you leave. Prairie Lakes Transit is not responsible for lost or stolen items.
  • Non-Motorized bicycles are permitted on the bus. The driver will assist in securing the bike.  No vehicles with an internal combustion engine will be allowed on the bus.
  • Operating or tampering with bus equipment is prohibited and will result in immediate and indefinite suspension of ridership privileges and possible criminal prosecution.
  • Riders who engage in physical or verbal abuse to another passenger, the driver, or employees or disobey Prairie Lakes Transit regulations may be subject to immediate and permanent loss of ridership privileges and criminal prosecution when applicable.